Privacy Policy

1. Introduction

Portlakes Pty Ltd ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

2. Types of Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Business Information: Company name, position/title, and business details
• Communication Data: Emails, letters, and other correspondence
• Usage Data: Information about how you use our website (when applicable)

3. How We Collect Information

We collect personal information directly from you when you:

• Contact us via email or our website
• Engage our business consulting or advisory services
• Submit an enquiry through our contact form
• Communicate with us by phone or post

We may also collect information from publicly available sources where necessary for the services we provide.

4. Use of Personal Information

We use your personal information for the following purposes:

• To provide our business consulting and advisory services
• To respond to your enquiries and requests
• To communicate with you about our services
• To maintain client relationships and provide ongoing support
• To comply with our legal obligations
• To improve our services and website functionality

5. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

• Our employees and contractors as necessary to provide services
• Government agencies or regulatory bodies where required by law
• Professional advisors (such as legal, accounting, or insurance professionals)

We will not disclose your personal information to third parties for marketing purposes without your consent.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. We:

• Store information in secure systems with access controls
• Use encrypted communications where possible
• Regularly review our data handling practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use basic cookies to improve user experience. These are small text files stored on your device that help us understand site traffic patterns. You can disable cookies in your browser settings if you prefer not to receive them.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information

To make a request, contact us using the details below. We will respond within 30 days.

9. Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request correction of your information
• Complain about our privacy practices
• Request deletion of your information (subject to legal requirements)

If you have a complaint, we will attempt to resolve it directly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

For privacy-related enquiries, contact us at:

• Email: ceo@portlakespty.site
• Post: Western Australia, WA 6315, Australia

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this policy periodically.